Personal information is any information that relates to an identifiable individual. The purpose for which we collect personal information is to provide our services and to meet our legal obligations.
Without limitation, we may collect the following personal information about you:
We may not be able to properly advise you or provide you with information or other services if you do not provide us with the necessary personal information when requested to do so.
We collect information about you whenever you interact with us. For example, to provide legal and client services, to carry out trust account transactions or to verify your identity.
Please note that our website is different to our electronic document management system, and that your confidential information will remain confidential between us and you.
We take all reasonable steps to ensure the security and safety of your personal information. Electronic copies of personal information may be stored in a secure electronic database in a cloud server, either at Vbridge, Christchurch Airport or in Microsoft OneDrive.
Hard copies of personal information may be stored at our Christchurch premises or at the Iron Mountain storage facility.
We also use a secure online payment gateway when taking payments.
We will only use or disclose personal information for the following reasons:
We always collect, store, use and disclose personal information in accordance with the Privacy Act 2020 and the Policy.
There is no way to fully secure data transmission or information stored on servers accessible through the internet. We do our utmost to ensure your information is safe, however these activities are undertaken at your own risk.
We may update the Policy from time to time.
If you have any queries or complaints about our collection, use or storage of your personal information (including a complaint relating to any failure by us to comply with our obligations under the credit reporting provisions of the Privacy Act 1988 (Cth) or under the Credit Reporting Privacy Code), or if you wish to exercise any of your rights in relation to your personal information, please contact email@example.com and address your email to The Privacy Officer.
We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information. If your complaint relates to information obtained from an Australian government agency in connection with our identity checking process and you are dissatisfied with the handling of your complaint and you reside in Australia you may contact the Office of the Australian Information Commissioner or Australian Financial Complaints Authority (AFCA):
Office of the Australian Information Commissioner
Mail: GPO Box 5218, Sydney NSW 2001, Australia
Telephone: 1300 363 992 Mail:
Fax: +61 2 9284 9666
We will inform you as soon as possible after we become aware of a data breach. You also have the right to ask for a copy of any personal information we hold about you, and to ask for us to correct it if you think it is wrong.
If you have any questions about the Policy or if you would like to request a copy of your information or to have it updated, transferred or deleted, please contact firstname.lastname@example.org.
If you would like to update any of your subscription details, please contact email@example.com.